Shipping policy

Order Processing

All orders are processed within 1–2 business days (excluding weekends and public holidays).
If we are experiencing a high volume of orders, processing times may be slightly delayed. In the event of a significant delay, we’ll contact you by email.

Shipping Rates & Delivery Times

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times:

UK Standard Delivery: 2–4 business days

Delivery times are estimates and may vary due to factors outside our control.

Shipping Destinations

We currently ship within the United Kingdom only.

Order Tracking

Once your order has shipped, you’ll receive a confirmation email with tracking information.
Tracking updates may take up to 24 hours to appear.

Delays & Lost Packages

We are not responsible for delays caused by the carrier, weather conditions, or incorrect shipping details provided at checkout.

If your order appears lost or hasn’t arrived within a reasonable timeframe, please contact us and we’ll do our best to assist.

Incorrect Shipping Information

Please ensure your shipping address is correct when placing your order. We cannot be responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Contact Us

If you have any questions about shipping or your order, please contact us at:
hello@eauyeswater.com